Phan Thi Ngoc Linh is the chief executive officer of the Center for Healthcare Improvement Research, a social enterprise in Ho Chi Minh City that provides training and consultation on quality improvement to public and private hospitals in urban and rural areas.

Linh encourages hospitals to adopt an internally driven assessment process in order to improve the institutional quality of care and provides a human resources capacity building model that helps health care providers understand the need for quality improvement in clinical care and in relationships with patients.

A former pediatric surgeon, she is now actively promoting greater networking, information sharing, and collaboration among healthcare professionals. The Society for Patient Safety and Quality Improvement, which she founded in June 2016, now has more than 24,000 members.